Home » News » Unofficial driving test booking websites: advice for customers

Unofficial Driving Test Booking Websites: Advice For Customers


Unofficial driving test booking websites: advice for customers

Directgov is the only official driving test booking website. So make sure you book your test in Stoke on Trent through this site and book your driving lessons in Stoke on Trent with Max's Master Class.

Other websites offer driving test booking services, but might charge extra administrative fees on top of the Driving Standards Agency’s (DSA) fee. Those websites are not run by or connected to DSA or Directgov.

DSA recommends that all learner drivers book their driving test through the official booking service on Directgov by visiting direct.gov.uk/drivingtest.

If you have used an unofficial website
DSA gets complaints from customers who have used unofficial booking websites. In most cases these websites are doing nothing illegal. This means that DSA’s powers to respond may be limited.

If you have used an unofficial booking website, you might have seven working days to cancel your order and get all your money back. However, this will depend on the terms and conditions of the website you used.

You can find more information about your consumer rights on Directgov. You can also use template letters to complain to businesses. Each letter includes details of the law that you want the trader to follow.

What DSA is doing about unofficial booking websites
DSA takes consumer protection very seriously. So, DSA is:

  • protecting its trademarks to make sure they are not:
    • used to advertise unofficial booking sites in search engine results
    • used as part of website addresses for unofficial booking websites
  • asking the Advertising Standards Authority to make sure unofficial booking websites are following the rules in the UK Code of Non-broadcast Advertising, Sales Promotion and Direct Marketing
  • asking local Trading Standards to investigate those unofficial booking websites that appear to be misleading consumers

 

DSA reminds learner drivers on Facebook

What DSA is doing to promote the official booking service
DSA makes improvements based on learner drivers’ feedback to promote the official booking service. For example DSA:

  • made sure that the official Directgov website pages appear at the top of search engine results where possible
  • created videos showing how to use the practical test booking service – videos are being developed for the theory test booking service too
  • reminded learner drivers on Twitter and Facebook about using the official booking service on Directgov

What approved driving instructors (ADIs) can do
DSA is encouraging ADIs to remind their trainees to use the official booking service by visiting direct.gov.uk/drivingtest.

If ADIs run their own websites they can also link to the official booking service. The best links to put on your website are:


driving lessons
Liam

→ Passed on 18th Aug 2017

Liam" Guess the marking sheet say's it all ! Excellent drive Liam, congratulations on passing your test first time today with zero minors, at Cobridge test center. Driving Instructor Stoke on Trent. www.maxsmasterclass.com "

Marc

→ Passed on 16th Aug 2017

Marc" Congratulations Marc on passing your driving test first time this morning. Well done drive safe. Driving Instructor Stoke on Trent. www.maxsmasterclass.com "

Hazel

→ Passed on 9th Aug 2017

Hazel" Congratulations Hazel on passing you test this week nice drive. Know how much it means to you and the little one. Driving instructor Stoke on Trent www.maxsmasterclass "

Hannah

→ Passed on 3rd Aug 2017

Hannah" Congratlations Hannah on passing you driving test first time this week. Driving Instructor Stoke on Trent www.maxsmasterclass.com "

Gareth

→ Passed on 29th Jun 2017

Gareth" Congratulations Gareth on your First time pass today. Nice drive to quote the examiner. Well done. Drive Safe. Driving Instructor Stoke on Trent. www.maxsmasterclass.com "

Bethany

→ Passed on 10th May 2017

Bethany" Congratulations Beth on passing your driving test this morning. Good drive knew you would do it. Again thanks for the gift much appreciated. Driving Instructor Stoke on Trent. www.maxsmasterlass.com . "

Rachel

→ Passed on 2nd May 2017

Rachel" Congratulations Rachel on passing your driving test this morning, nice drive only 4 minors. Well done. Driving Instructor Stoke on Trent. www.maxsmasterclass.com "

Nathan

→ Passed on 28th Apr 2017

Nathan" Congratulations on passing your driving test this morning. Great drive one minor to quote the examiner "That was an excellent drive", well done ! Driving Lessons Stoke on Trent www.maxmasterclass.com "

Hannah

→ Passed on 24th Apr 2017

Hannah" Congratulations Hannah on your first time pass last Monday and realy good drive on your motorway training today.Driving Instructor Stoke on Trent. www.maxsmasterclass.com "

First Driving Lesson

  • Free Highway code
  • Free Starter Pack
  • Free online Theory Test Training

Special Offers

  • Student Discounts
  • Block Booking Discounts
  • Gift Cards

Driving Courses

  • Beginners
  • Intermediate
  • Intensive
  • Pass Plus
  • Motorway Training

Your Driving Instructor

  • Professional Friendly
  • Qualified ADi
  • Dual Controlled Car
  • Air Conditioned
  • Safe Driving for life