Home » News » Unofficial driving test booking websites: advice for customers

Unofficial Driving Test Booking Websites: Advice For Customers


Unofficial driving test booking websites: advice for customers

Directgov is the only official driving test booking website. So make sure you book your test in Stoke on Trent through this site and book your driving lessons in Stoke on Trent with Max's Master Class.

Other websites offer driving test booking services, but might charge extra administrative fees on top of the Driving Standards Agency’s (DSA) fee. Those websites are not run by or connected to DSA or Directgov.

DSA recommends that all learner drivers book their driving test through the official booking service on Directgov by visiting direct.gov.uk/drivingtest.

If you have used an unofficial website
DSA gets complaints from customers who have used unofficial booking websites. In most cases these websites are doing nothing illegal. This means that DSA’s powers to respond may be limited.

If you have used an unofficial booking website, you might have seven working days to cancel your order and get all your money back. However, this will depend on the terms and conditions of the website you used.

You can find more information about your consumer rights on Directgov. You can also use template letters to complain to businesses. Each letter includes details of the law that you want the trader to follow.

What DSA is doing about unofficial booking websites
DSA takes consumer protection very seriously. So, DSA is:

  • protecting its trademarks to make sure they are not:
    • used to advertise unofficial booking sites in search engine results
    • used as part of website addresses for unofficial booking websites
  • asking the Advertising Standards Authority to make sure unofficial booking websites are following the rules in the UK Code of Non-broadcast Advertising, Sales Promotion and Direct Marketing
  • asking local Trading Standards to investigate those unofficial booking websites that appear to be misleading consumers

 

DSA reminds learner drivers on Facebook

What DSA is doing to promote the official booking service
DSA makes improvements based on learner drivers’ feedback to promote the official booking service. For example DSA:

  • made sure that the official Directgov website pages appear at the top of search engine results where possible
  • created videos showing how to use the practical test booking service – videos are being developed for the theory test booking service too
  • reminded learner drivers on Twitter and Facebook about using the official booking service on Directgov

What approved driving instructors (ADIs) can do
DSA is encouraging ADIs to remind their trainees to use the official booking service by visiting direct.gov.uk/drivingtest.

If ADIs run their own websites they can also link to the official booking service. The best links to put on your website are:


driving lessons
Hannah

→ Passed on 30th Nov 2018

Hannah" Congratulations Hannah on passing you driving test yesterday. Nice drive only 4 minors. Well done ! Driving Instructor Stoke on Trent www.maxsmasterclass.com "

Ian

→ Passed on 12th Nov 2018

Ian" Congratulations Ian on passing your test yesterday morning at Cobridge test center. See you April to take your lad out. Got to be the coolist pass photo I have taken. Many thanks for the Google review https://business.google.com/dashboard/l/06638431825806908077. Driving Instructor Stoke on Trent. www,maxsmasterclass.com "

Sam

→ Passed on 7th Nov 2018

Sam" Congratulations Sam on passing your test first time today. Well done on a good drive only 4 minors. Driving Instructor Stoke on Trent. www.maxsmasterclass.com. "

Molly

→ Passed on 22nd Oct 2018

Molly" Congratulations Molly on passing your driving test this morning. Nice drive well done ! Driving Instructor Stoke on Trent. www.maxsmasterclass.com "

Jake

→ Passed on 27th Sep 2018

Jake" Congratulations Jake on passing your driving test today in well quick time. Hope the car shopping went well. Drive Safe. Driving Instructor Stoke on Trent www.maxsmasterclass.com "

Connor

→ Passed on 21st Sep 2018

Connor" Congratulations Connor on passing your test today, nice drive. Drive safe on your way to work today. Driving Instructor Stoke on Trent www.maxsmasterclass.com "

Curtis

→ Passed on 19th Sep 2018

Curtis" Congratulations Curtis on passing your driving test 19/09/18. Great drive only 3 minors. Many thanks for the Google review.https://business.google.com/reviews/l/0663843182580690807. Driving instructor Stoke on Trent. www.maxsmasterclass.com "

Dan

→ Passed on 14th Sep 2018

Dan" Congratulations Dan on passing your driving test this morning. Great drive only 3 minors. www.maxsmasterclass.com. Driving instructor Stoke on Trent "

Lucy

→ Passed on 14th Sep 2018

Lucy" Congratulations Lucy on passing your driving test last week, well done. Wishing you all the best for Uni :-). Driving Instructor Stoke on Trent www.maxsmasterclass.com "

Lucy

→ Passed on 9th Aug 2018

Lucy" Congratulations Lucy on passining your driving test this morning. Great drive only 2 minors. Driving Lessons Stoke on Trent www.maxsmasterclass.com "

First Driving Lesson

  • Free Highway code
  • Free Starter Pack
  • Free online Theory Test Training

Special Offers

  • Student Discounts
  • Block Booking Discounts
  • Gift Cards

Driving Courses

  • Beginners
  • Intermediate
  • Intensive
  • Pass Plus
  • Motorway Training

Your Driving Instructor

  • Professional Friendly
  • Qualified ADi
  • Dual Controlled Car
  • Air Conditioned
  • Safe Driving for life